Last Updated: 2025/05/15

Welcome to Infinite Tour!

This Privacy Policy, along with our [Cookie Policy](#cookie-policy) and Terms of Service, outlines how Chengdu Infinite Tour Travel Agency Co., Ltd. (“Infinite Tour,” “we,” or “us“) collects, uses, and protects your personal information. This policy applies to our website (www.infinite-tour.com) and all related services (collectively, the “Services”).

Your privacy matters to us. We are committed to protecting your personal information and being transparent about our practices. Please read this Privacy Policy carefully before using our Services. Key provisions regarding sensitive information and your rights are highlighted in bold throughout this policy.

Important Notice for Minors: If you are under the age of 18 (or the age of majority in your jurisdiction), please review this Privacy Policy with your parent or guardian. Do not use our Services without their consent. If you believe we have collected information from a minor without parental consent, please contact us immediately at info@infinite-tour.com.

1. INTRODUCTION

This Privacy Policy explains how Chengdu Infinite Tour Travel Agency Co., Ltd. (“Infinite Tour,” “we,” “us,” or “our“) collects, uses, shares, and protects your personal information when you use our Services. This policy is effective as of 2025/05/15.

We are committed to protecting your privacy. Please read this Privacy Policy carefully to understand our practices. Pay close attention to sections regarding sensitive personal information and your rights.

If you are a minor (under the age of 18 or the age of majority in your jurisdiction), please review this Privacy Policy with your parent or legal guardian before using our Services. If you have any questions or concerns, please contact us at info@infinite-tour.com.

2. DEFINITIONS

  • Personal Information: Information that, alone or in combination with other information, can be used to identify you. This includes:
    • Name
    • Identification numbers (e.g., passport number, national ID)
    • Contact information (e.g., email address, phone number, postal address)
    • Travel booking information (e.g., flight details, hotel reservations)
    • Payment information (e.g., credit card details, billing address)
    • Device information (e.g., IP address, browser type, operating system)
    • Location data (e.g., IP address derived location)
    • Transaction history
    • User-generated content (e.g., reviews, comments)
    • Cookies and similar tracking technologies
  • Sensitive Personal Information:A subset of Personal Information that is subject to stricter protection due to its sensitive nature. This includes:
    • Biometric data (e.g., facial recognition data) (If you use this on your website)
    • Financial account information (e.g., bank account numbers)
    • Precise geolocation data (real-time tracking of your whereabouts) (If you use this on your website)
    • Information about children under the age of 14
    • Health information (e.g., medical conditions, disabilities, dietary restrictions, when provided for specific travel accommodations)
    • Religious or philosophical beliefs (when provided for specific travel accommodations)
    • Sexual orientation (when provided for specific travel accommodations)
  • Child/Minor: An individual under the age of 18 (or the age of majority in your jurisdiction). We define “child” specifically as an individual under the age of 14, for whom we provide heightened protections as required by law.

3. INFORMATION COLLECTION AND USE

We collect your information for the following purposes:

  • To provide and improve our Services
  • To personalize your experience
  • To communicate with you
  • To process transactions
  • To ensure the safety and security of our Services
  • To comply with legal obligations
  • For marketing and advertising purposes (with your consent, where required)

Here’s a more detailed breakdown:

A. Core Functionality (Required Information)

The following information is essential for us to provide our core services:

  • Registration/Login:
    • Email address
    • Password
    • Optional: Third-party account credentials (e.g., Facebook, Google)
  • Booking Services:
    • Traveler’s full name
    • Passport/ID number
    • Contact information (email address, phone number)
    • Travel preferences (e.g., seat selection, dietary restrictions)
    • Accommodation and flight details
  • Payment Processing:
    • Credit card information (card number, expiration date, CVV)
    • Billing address
    • Third-party payment account details (e.g., PayPal)
  • Customer Support:
    • Order verification information
    • Communication records (including email correspondence, chat logs)
  • Security and Fraud Prevention:
    • IP address
    • Browser type and version
    • Operating system
    • Log data (access times, pages visited)

B. Additional Functionality (Optional Authorization)

You can choose to provide the following information to enhance your experience:

  • Profile Picture: To personalize your account. You can upload a profile picture through your account settings.
  • Newsletter Subscription: To receive updates, travel tips, and promotional offers. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by managing your subscription preferences in your account settings.
  • Location (IP-Based): To provide location-specific recommendations and personalize search results. You may be able to control location sharing through your browser settings. Note that we only use IP-based location, not precise GPS data.
  • Reviews and Comments: To share your experiences with other users. Please be aware that reviews and comments may be publicly visible.
  • Contact Form Submissions: To send inquiries, feedback, or requests for support.

C. Other Scenarios

  • User-Generated Content: When you submit reviews, comments, or other content to our Services, that content may be publicly visible depending on the platform settings you choose. Please exercise caution when sharing personal information in public forums.
  • Marketing Activities: With your consent (where required by law), we may use your information to send you personalized recommendations, promotional offers, and other marketing communications. You can opt out of receiving these communications at any time by clicking the “unsubscribe” link in the email or by contacting us directly.
  • Third-Party Services: We may partner with third-party service providers (e.g., visa agencies, travel insurance companies) to offer you additional services. If you choose to use these services, you may be required to provide additional information directly to the third-party provider. We will clearly identify these third parties and provide links to their privacy policies.

4. INFORMATION SHARING AND DISCLOSURE

We may share your information with the following categories of recipients:

  • Suppliers: Hotels, airlines, car rental agencies, and other travel providers to fulfill your bookings. Their use of your information is governed by their own privacy policies.
  • Payment Processors: Payment gateways (e.g., PayPal, Stripe, Lianlian Pay) to process your payments securely.
  • Data Analytics Providers: Service providers (e.g., Google Analytics, Mixpanel) to help us analyze usage patterns and improve our Services. We use contractual safeguards to ensure that these providers protect your information.
  • Advertising Partners: We may share de-identified or aggregated data with advertising partners to display targeted advertisements. We will not share your personal information with advertising partners without your consent. We give you options to turn off personalized ads.
  • Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other third parties if we are required to do so by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or other business transfer, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.

5. DATA STORAGE AND SECURITY

  • Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This typically means we keep your data while your account is active or as needed to provide you services.
  • Cross-Border Data Transfers: Your information may be transferred to and stored on servers located in the United States. These countries may have data protection laws that are different from the laws of your country. When we transfer your information internationally, we will take appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law, such as using Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.
  • Security Measures: We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
    • Encryption of sensitive data in transit and at rest (e.g., using SSL/TLS for secure communication)
    • Firewalls and intrusion detection systems to protect our servers
    • Access controls and authentication mechanisms (e.g., strong password requirements, two-factor authentication where available)
    • Regular security audits and vulnerability assessments to identify and address potential weaknesses
    • Employee training on data privacy and security
    • Incident response procedures to address data breaches.
    • Regularly backing up data to prevent data loss.

In the event of a data breach, we will notify you and the relevant authorities as required by law.

  • Data Breach: In the event of a security incident we will notify users and the appropriate authorities if there is a data breach.

6. YOUR RIGHTS

You have the following rights regarding your personal information:

  • Access and Correction: You have the right to access your personal information and to request that we correct any inaccuracies. You can access and update much of your account information through your account settings. For other requests, please contact us at info@infinite-tour.com.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., when we are required to retain your information by law). To delete your account and data, please contact us at info@infinite-tour.com.
  • Withdraw Consent: You have the right to withdraw your consent to our processing of your personal information, where our processing is based on your consent. Withdrawing your consent may limit your ability to use certain features of our Services. You can withdraw consent by adjusting your account settings, unsubscribing from email lists, or by contacting us.
  • Opt-Out of Marketing: You have the right to opt-out of receiving marketing communications from us. You can unsubscribe from our email list by clicking the “unsubscribe” link in our emails or by contacting us directly. You can control personalized advertising options within your account settings or through third-party advertising platforms.
  • Data Portability: Where applicable under relevant data protection laws, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from us.
  • Right to Object: You have the right to object to the processing of your personal information in certain circumstances, such as when we are processing your information for direct marketing purposes or when we are relying on our legitimate interests as the legal basis for processing.
  • Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless such processing is necessary for entering into, or performing, a contract between you and us, or is authorized by law. If we use automated decision-making, we will provide you with information about the logic involved and the potential consequences for you. Where applicable, we will offer an opt-out.
  • File a Complaint: You have the right to file a complaint with a data protection authority in your jurisdiction if you believe that we have violated your rights.

7. PROTECTION OF CHILDREN’S PRIVACY

Our Services are not directed to children under the age of 14, and we do not knowingly collect personal information from children under 14 without parental consent. If we become aware that we have collected personal information from a child under 14 without parental consent, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at info@infinite-tour.com.

If you are under 14, do not attempt to register for our services or provide any personal information about yourself to us. Seek parental consent.

8. POLICY UPDATES

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any changes to this Privacy Policy on our website. We will also notify you of any material changes by email or through a prominent notice on our website prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

9. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Chengdu Infinite Tour Travel Agency Co., Ltd.

Email: info@infinite-tour.com

Address: Room 808, 8th Floor, Building 7, Jinyu Longxihui, 477 Wanxing Road, Wuhou District, Chengdu

10. COOKIE POLICY

This Cookie Policy explains how we use cookies and similar tracking technologies on our website.

What are cookies?

Cookies are small text files that are placed on your computer when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

Types of cookies we use:

  • Essential cookies: These cookies are necessary for the website to function properly. They enable you to navigate the website and use its features, such as accessing secure areas.
  • Functional cookies: These cookies allow the website to remember your preferences, such as your language or region.
  • Analytics cookies: These cookies collect information about how you use the website, such as which pages you visit and how long you spend on each page. We use this information to improve the website and to understand how users interact with it. These may include Google Analytics, etc.
  • Advertising cookies: These cookies are used to display advertisements that are relevant to you and your interests. They are also used to track the effectiveness of advertising campaigns.

How to manage cookies:

You can manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block or delete cookies, you may not be able to use all of the features of our website.